Return Policy

 RETURNS:

Items bought on romycoutureco.com will gladly be accepted for a store credit within 7 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Store credit will be issued, excluding shipping costs. All tags must be attached when returned.

Accessories, white articles of clothing, bodysuits and undergarments are all FINAL SALE. THERE ARE NO EXCEPTIONS. RETURN SHIPPING is the Responsibility of the customer. Send an email to info@romycoutureco.com for return approval. Please include your order number in the initial email. All Sale/Clearance/Promotional Items are FINAL SALE

STORE CREDIT:

Store Credit can only be used online at our website: www.romycoutureco.com. Store Credit will be processed within 24-72 hours of receipt of the item. Please keep track of your return parcel. Tracking the status of a return is the responsibility of the customer. Store Credit does not expire. Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

DAMAGES:

In the event your item is damaged or defected [we're truly sorry!] Please contact us within 3 days from the date of delivery and we will gladly process a refund or exchange. You have 3 days from the initial inquiry to provide all supporting evidence for a refund to be honored. Any international returns received later than 30 days from the order date will be returned back to the sender. 

Please expect a response to your email within 24-48 hours.

ROMY COUTURE HOURS: 

 M-Fri 08:00 am to 5:00 pm

Orders are fulfilled Monday Through Friday.

Email inquiries are answered during business hours only.     

 

We have the right to refuse service to anyone